ZOHO App_RAFTAAR Auto Service Centre

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Merchandising company Online portal (Customer Perspective)

Problem Statement:

I am the owner of a Merchandising Company. Recently there were lot of mis-calculations in the customer orders and products. So I want to create an internal Product management system.

System:

To make an internal product management system using the cloud Zoho application and handle the customers, products, orders for a merchandising company in an efficient and well organized manner.

Functional Requirements:

1. HOME SCREEN: Staff should have the flexibility to choose the functions they want to work on.

2. CUSTOMER REGISTRATION: Staff/Customer should able to decide if they are new customers or existing customers and proceed accordingly for registration. The registration page should take all the necessary details from the customer and the staff.

3. EMAIL NOTIFICATION: Once the customers are registered, an email notification should be sent to them.

4. REQUIREMENT SELECTION: On successful login, the customers should be able to book the orders of their choice. The procedure should be user friendly and easy to understand.

5. PRODUCT REGISTRATION: Staff should be able to register the products they receive, update them in the web portal so that they are able to view the existing inventory so that it can be managed comfortably.

6. ORDERS: Customers cab book the orders by checking the available products. Then, the necessary details of the customers should be taken. Also, a sample payment procedure can be designed. Necessary reports based on the orders should be generated.

7. COMPLAINTS AND FEEDBACK: customers can feed the difficulties they faced while using the service and give the necessary feedback so that the organisation can make the required feasible changes to serve them better.

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